ABOUT MOA GAMING SERVICES

MOA Gaming Casino Operations Management Service is an ideal solution for managing your successful casino business. Our services include Daily Website Testing & Management | QA, CRM, Data Analysis, Promotions Management, Design, Marketing, Risk Management, Project Management and many other things to ensure the successful maintenance of your online casino.

MOA GAMING SERVICES

Website operation and QA site testing	Keeping the website fresh, bug-free, up and running by constant different implementations, games catalog, promotion launch, QA testing, integrations etc.
Thumbnails and Banners Managemen	Constant upload and removal of thumbnails, banners and other visuals of the website
Content and translations	Promotion/website content and translations management for the corresponding market
Games and Providers management	Analysis of each market/provider/game and sorting them on the main and products pages based on the needs of customers
Custom Development	Using HTML, CSS, JS codes to keep website fresh and make it more competitive compared to other websites using the same page builder. Creating custom pages per client’s request

Exclusive Promotions	Exclusive promotions based on target market trends and special events
Upsell Activity	Upsell activities in each product, by analyzing player betting history and their profitability
Customers retention	Cashback and bonuses for regular NGR players in order to keep them satisfied
Churned Players and Products reactivation	Strategic activities for product and players reactivation
VIP Management	Special treatment and activities for the VIP Players
Campaign Management	Public campaigns and promotions for specific players
Data Visualization, Reporting, Analysis and Segmentation	Constant creation of reports, analysis and segmentation per activity
Data-driven Decisions Based on Real-time Reporting and Analysis	Constant data-driven decisions, tasks from conversion and promotion planning based on big data transportation and implementation
Communication management	Managing communication with different segments of players via email, Telegram and other communication channels per request, handling live integrations and configuration

Players activity monitoring 24/7 per product	Buying betting patterns, bonus activity, deposit withdrawal, migration, risk account and more
Players KYC procedure	Handling players KYC procedure and preventing fraud players from using fake accounts
Payments system management	Managing deposits and withdrawals made through integrated systems. Communicating payment issues with the payment support team
Casino and Sportsbook management	Fixing casino and sportsbook issues in real-time; quick bet removal and limit of directly integrated casino/software providers. Managing global competition/market limits on Sportsbook
SIM checking	Checking and finding fraud machines and taking actions for refunding back or preventing them
EDD management	Players payment methods verification and management

Digital Marketing	Creating special banners/gifs for international placement on websites per client’s request
Content Management	Creating content for the website, promotional banners and implementing them on the website
SEO	Setting up SEO for the website and monthly revision, upgrade and refreshment with proper titles, meta data, content and strategy
SMM	Management of Social Media Accounts, such as Instagram, Facebook, Telegram, Vkodia, WhatsApp…

Providers Management	Handling daily communication with third-party games, payment operators and other providers
New projects	Planning and managing new projects per client’s request, initiating a new project and managing it after the confirmation
Partnership	Daily management of partnership with third-party providers, working on commercials and integrations for launching any new product
Analytics	Analyzing competitors, creating market strategy and following up on the increase

Competitive Website	Creating and updating UI/UX for the website, delivering the best WEB and MOBILE experience for customers based on the international market standards
Graphic Design	Creating banners, thumbnails, promotional thumbnails and email templates per customer needs up to 30 per mont
Other visuals	Creating logos, color schemes, series library videos, unique 3D elements and animations

Live chat 24/7 management	Managing players inquiries almost real-time and with players native language to provide the best CS experience
Players deposits & withdrawal issues	Managing players deposits & withdrawals almost real-time in order to provide best experience and be competitive
Chat Bot Management	Setting up and managing chat bot for direct request and based on the operation details

ABOUT MOA GAMING SERVICES

MOA GAMING SERVICES

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